Where is your repair centre located?
Our repair centre head office is located at 13 Cook St, in Cork City
Can I drop in to speak to someone in person?
Of course you can! We’re open from 9am to 6pm Monday to Friday, and 10am to 5pm Saturday
Can I send my device to you if I’m not nearby?
Definitely, we have a nationwide collection and delivery service, where you can fill out a short form and have the device shipped to us.
Book My Repair
Who is your courier?
The courier we use is ‘DPD’.
How much does the courier cost?
We provide a collection and delivery service from anywhere in the country.
The cost of the collection including the return shipping is €15
How long is the repair process?
Usually, most devices can be repaired within 72 hours, and a lot of them are much quicker. Sometimes, certain repairs on certain devices can’t be done within this time frame, and may take a little longer. Our promise to you in this case, is to always keep you informed of the status of your device. From the moment your device reaches us, you can track the repair for as long as it’s here, follow this link to find out more.
What happens if I decline?
In the event that we have completed our diagnostics on a device, and the customer decides to not go ahead with the repair, we may charge you a diagnostic fee, up to a maximum of €20. This isn’t something we use to make money, it is just to cover the time our engineers spent looking at the device.
Do you provide any warranty or guarantee?
Absolutely. We provide a 12 month warranty on almost all repairs, the only exceptions to this are water damaged devices, and any faults which arise due to a design flaw (GPU Reflows, etc), and some others which you will be informed of prior to the repair being carried out.
Packaging Instructions/Maximum weight and size.
If you’re packaging a device for our courier or sending it by post, you can can view our packaging instructions here, to find out how to package it properly.
What is the Quick Estimate section for?
The quick estimate section is for repair enquiries. If you have a broken or damaged device, and you have no idea how much it will cost to fix, sent us a quick estimate to find out. It costs nothing, and you don’t need to send us the device either. Simply fill out the short form here, and a member of staff will contact you with your estimate.
How long does it take?
Almost all quick estimates are answered within 24 hours, but it’s usually much faster than that.
What if I don’t know what’s wrong with my device?
Sometimes it is difficult to give a quote without seeing the device first,
so if you fill out a ‘Book My Repair’ form, you can ship the device to us,
for full diagnostics.
Track My Repair
Where do I find my login details?
When your device arrives at our repair centre it is immediately checked in, we generate login details for you and email them to you. This email will also contain a link to the ‘Track My Repair’ section of the website, where you can fill in these details.
What do I use this section for?
This section is very helpful if you want to get the most up to date information on what is going on with your repair, leave us comments, or check the status of your device.
What sort of devices do you fix?
We fix all manner of electronic devices, from phones, tablets, computers, cameras
What areas do you serve?
We serve customers from anywhere in Ireland.